AcuteAlert™

Support

How can we help?

Email support@acutealert.com and we'll get back to you. Below are answers to the most common questions.

Emergency limitation. AcuteAlert is not a substitute for professional medical advice, diagnosis or treatment. If you believe you are experiencing a medical emergency, call your local emergency number. Support cannot respond to emergencies.

Account

  • Sign in with Apple, Google, email + password, or an emailed sign-in link.
  • Reset your password from the sign-in page.
  • Delete your account from Dashboard → Settings → Delete account, or in the app under Account → Privacy. Deletion is immediate and does not require emailing support.

Health connection

  • iPhone: Settings → Health Connections → Connect Apple Health. Grant only the metrics you want watched.
  • Android: Install or update Health Connect, then Settings → Health Connections → Connect Health Connect.
  • If readings look stale, check Last health sync on Home. Delivery timing depends on your watch/ring and the operating system.

Circle invites

  • Share a link by text, email, copy link or QR from Circle → Add Member.
  • Links expire after 14 days. Resend generates a fresh link; revoking a link stops it working immediately.
  • Recipients can accept in a browser without installing the app.

Acute Card

  • Every field is optional. Choose which fields the QR code reveals under Card → Sharing.
  • Regenerate the QR code at any time to invalidate older ones. The access log shows when the card was viewed.

Alerts

  • Rules are yours to configure. Starter rules are suggested but disabled until you confirm them.
  • Run a Test Alert to see the full flow. Circle members receive a clearly labeled test.
  • Answer I'm OK to resolve; Get Help notifies your Circle immediately.

Subscription

  • Web purchases are managed in Dashboard → Billing.
  • App Store and Google Play purchases are managed in your device's subscription settings. Use Restore Purchases if a plan isn't showing.
  • One plan covers all your devices.

Privacy

  • Raw health history stays on your device.
  • Export all your data from Dashboard → Settings → Export.
  • We never sell health data. See the Privacy Policy for details.

Security issue? Email security@acutealert.com. Please don't include personal health information in support emails.